PetFirst

PetFirst is one of the fastest growing Pet Insurance companies in North America. They offer insurance for furry family members and seek to take financial considerations out of the conversation when it comes to veterinary care.

Backstory

PetFirst needed help streamlining their internal claims process.  Claims took too long to process, and working a claim was labor intensive and prone to error.  Additionally, communication with customers was extremely difficult and created an enormous burden on the company’s call center.

A New Digital Process

We created a digital, scalable software solution to reduce overhead and human error.  The new solution eliminated the need to print over 7,000 pages of paper per week (equivalent to saving a tree every week).

Streamlining

We streamlined and simplified employee facing interfaces to allow for significantly improved claims processing times.

Sending Claims Fast

We introduced texting as a new way for customers to send claim information to the PetFirst claims team.